Worldwide Service for Efficient and Safe Waste Gas Treatment
DAS service teams are at your disposal 24/7 worldwide on demand or as a constant onsite team
Our Service Portfolio
Good service is a key success factor in order to assure a high system availability. This includes start-up, maintenance, management of spare parts and consumables as well as technical support. Our on-site trainings allow the perfect knowledge transfer to the local responsible. Our broad service portfolio includes everything from the professional tool start-up to the technical support.
DAS service teams are at your disposal 24/7 worldwide on demand or as a constant onsite team. Our comprehensive, internal training system draws on the experience of our worldwide teams and enables competent and reliable support of DAS waste gas treatment systems.
Hotline for immediate Support:
Our team is available 24/7 via this service hotline to answer your questions and provide quick support.
Your Contact for Waste Gas Treatment Services
Service Hotline
+49 351 40494–190 | Available 24 h/7
Our Team in Dresden
+49 351 40494–091 | Accessible during business hours
Customer Care Admin
cc_service@das-ee.com
Spare Parts and Retrofit
parts-us@DAS-EE.com
Reliable Service. Wherever You Operate.
Our global service team is the main point of contact for our customers for all service-related issues. In addition to ongoing maintenance work, the team also carries out repairs and performs technically necessary or customer-requested modifications and sensor checks on the systems. This can be done on the basis of service agreements in individually defined maintenance cycles (e.g. monthly, quarterly or half-yearly) or as one-off assignments.
Our Service Portfolio Contains the Following Offerings:
Professional process modification, refitting and upgrades
Flexible management of spare parts and consumables
Reliable FTIR measurements
Comprehensive instruction/trainings onsite or at our headquarters
On-site service teams with flexible shift coverage on customer request
Digitalisation of service and maintenance including tool optimization
Local teams in Europe, North America, China, Taiwan and Southeast Asia
Start-up of Waste Gas Treatment Systems
Our service team plans the start-up of the plant together with you. Commissioning is carried out quickly and safely by our experienced service experts. Smooth integration of the new system into the subfab saves time and ensures reliable disposal performance. All interfaces and sensors from and to the customer as well as within the plant are checked for correct, secure functionality.
Technical Support
The main contact for our customers in case of technical problems or questions is our Technical Support team. In addition, Technical Support coordinates improvement potential identified by service, product development and management and ensures the continuous development of DAS Environmental Experts equipment technology worldwide.
Management of Spare Parts and Consumables for DAS Waste Gas Treatment Systems
DAS waste gas treatment systems treat condensable, flammable, corrosive, reactive, toxic and/or pyrophoric gases and fine dust. These aggressive substances cause natural wear on certain components, which must be replaced as part of a predictive maintenance or even at short notice. As part of our after-sales, our team prepares a recommendation for the customer’s specific equipment regarding spare parts and consumables. Our team will also assist you in the creation and installation of a warehouse on site.
Connected Service
Plant availability and storage costs can be optimized by the application of digital solutions. We provide you with customized software for this. As part of joint development projects, the flow of information between the subfab and the process tool can generate completely new insights.
Frequently Asked Questions
FAQ
Certificates & Seals of Approval
