Worldwide Service for Efficient and Safe Waste Gas Treatment
Good service is a key success factor in order to assure a high system availability. This includes start-up, maintenance, management of spare parts and consumables as well as technical support. Our on-site trainings allow the perfect knowledge transfer to the local responsible. Our broad service portfolio includes everything from the professional tool start-up to the technical support.
DAS service teams are at your disposal 24/7 worldwide on demand or as a constant onsite team. Our comprehensive, internal training system draws on the experience of our worldwide teams and enables competent and reliable support of DAS waste gas treatment systems.
Service Hotline: +49 351 40494–190
Our Service Portfolio contains the following Offerings:
- Professional process modification, refitting and upgrades
- Flexible management of spare parts and consumables
- Reliable FTIR measurements
- Comprehensive instruction/trainings onsite or at our headquarters
- On-site service teams with flexible shift coverage on customer request
- Digitalisation of service and maintenance including tool optimization
- Local teams in Europe, North America, China, Taiwan and Southeast Asia
Service Team
Main contact for all service topics is our worldwide service team. In addition to continuous maintenance, the team also undertakes repairs and carries out technically necessary or customer-specific modifications as well as sensor checks on the systems. Our service agreements can define individual maintenance cycles (e.g. monthly, quarterly or half-yearly) or one-time assignments.
Overview of DAS Service Centres worldwide
Your Contact for Waste Gas Treatment Service
Service Hotline
+49 351 40494–190 | Available 24 h/7
Our Team in Dresden +49 351 40494–091 | Accessible during business hours.
Start-up of Waste Gas Treatment Systems
Our service team plans the start-up of the plant together with you. Commissioning is carried out quickly and safely by our experienced service experts. Smooth integration of the new system into the subfab saves time and ensures reliable disposal performance. All interfaces and sensors from and to the customer as well as within the plant are checked for correct, secure functionality.
Technical Support
The main contact for our customers in case of technical problems or questions is our Technical Support team. In addition, Technical Support coordinates improvement potential identified by service, product development and management and ensures the continuous development of DAS Environmental Expert equipment technology worldwide.
Management of Spare Parts and Consumables for DAS Waste Gas Treatment Systems
DAS scrubbers treat condensable, flammable, corrosive, reactive, toxic and/or pyrophoric gases and fine dust. These aggressive substances cause natural wear on certain components, which must be replaced as part of a predictive maintenance or even at short notice. As part of our after-sales, our team prepares a recommendation for the customer’s specific equipment regarding spare parts and consumables. Our team will also assist you in the creation and installation of a warehouse on site.
Connected Service
Plant availability and storage costs can be optimized by the application of digital solutions. We provide you with customized software for this. As part of joint development projects, the flow of information between the subfab and the process tool can generate completely new insights.
Innovation & Service Centre: Innovation and Customer Focus through Global Technological Expertise
With its Innovation & Service Centres (ISC) in Hsinchu, Taiwan, and Glendale, Arizona (USA), DAS Environmental Experts has modern, cross-divisional and cross-team centres of excellence that play an important role in the company’s international growth strategy and underline DAS EE’s commitment to technological excellence, customer focus and sustainable industrial development.
Practice-oriented learning for excellent customer service
With its ISCs, DAS EE is strengthening its global presence and creating an environment in which development, service and technological innovation are seamlessly integrated. The centres serve as platforms for direct exchange between international engineering teams, local service teams and customers from the high-tech industry.
The aim is to test the latest developments in waste gas treatment in semiconductor manufacturing in a practical setting, make customer solutions available more quickly and make services even more efficient. Customers worldwide benefit from shorter delivery times, optimised spare parts processes and direct access to the latest technologies from DAS Environmental Experts.
A key component of the ISCs is targeted education and training for both DAS service teams and customer teams. Real operating conditions are simulated in modern training environments to deepen specialist knowledge and continuously improve the quality of services. The focus is on practice-oriented learning formats – from technical workshops and safety-related training courses to a wide range of further education programmes. This comprehensive qualification concept not only strengthens the competence and personal responsibility of service technicians but also helps to ensure that customers worldwide can rely on the same high standard of service from DAS Environmental Experts.
The ISCs were modelled on the DAS Universe at the company’s headquarters in Dresden. For several years, this comprehensive internal training centre has been offering courses and training not only for DAS service teams, but for all interested employees.
Strengthening the global semiconductor industry
The locations are an expression of DAS’s long-term partnerships with the semiconductor industry. As a proven partner, the company supports its customers in making their production processes safer, cleaner and more sustainable. Through close cooperation with leading technology companies and research partners, the Innovation & Service Centres make a decisive contribution to advancing efficiency, environmental compatibility and innovative strength in industrial production worldwide.
Sustainability through technological responsibility
As part of the global DAS family, the Innovation & Service Centres stand for the commitment to combining technology and environmental protection. They create skilled jobs, promote international knowledge transfer and contribute to the dynamically growing technology ecosystems in their regions. With this investment, DAS Environmental Experts is sending a strong signal: innovation arises where technical expertise, global cooperation and ecological responsibility go hand in hand.
